Татьяна1811, Ваше письмо на английском:
We are a group of consumers from Ukraine. We would like to express gratitude to the web-shop IHerb for the possibility to buy reasonable, ecologically friendly and healthy diet supplements, food, beauty products and harmless household cleaning products; for operational efficiency of picking up our orders and dispatch them; for solving problems with ordering and delivery. We are glad to tell you that the terms of delivery to Ukraine decreased up to 10-14 days and became regular, and it won back consumers' confidence to IHerb products.
But that is a pity as we have number of problems with continuity and safety of parcels with ordered products. The cases of steal, loss, damage and other problems became more frequent. The thing is the parcels are sent to us as regular international dispatch and forwarded with no signature in the forms and no weight and enclosure control provided when handed to the recipient. In terms of that the fact of loss or damage could not be proved and covered.
Judging from all the aforesaid we alltogether offer to implement tracking numbers on parcels which are going to Ukraine in order to track them and to control weight and safety on the way. We are sure that new way of delivery, although it could be more expensive, will help us to deal with problems we come across when awaiting orders from IHerb. Many consumers think to stop buying products from IHerb due to many products being lost at transportation. We relay on hearing our needs and understanding our problems.
) думай на счет нормальной доставки с треком и гарантией, нам все равно чем, хоть 
