Возврат вещей Asos - 3

International Customers

We want to give you a hassle-free way to return anything, so you can return any item to us within 28 days of receiving your original order, including sale items.
Want to return something? No problem, as an International customer, you can return your parcel using any postal service.
As the parcel remains your responsibility until it arrives with us, remember to ask for proof of postage, so if your parcel goes missing in the mail, you’ll have proof you’ve sent it.
All we ask is that you make sure we know the order number your return relates to and your details. We can’t refund you without these details, so make sure the returns form is filled out and placed in your returns parcel.
If you want it replaced for a different size or colour, or you want a different item, you will need to place a new order.
Have you lost your returns note or label? Just click here to print off a new one.
It can usually take up to 21 working days for your return to be delivered back to our warehouse in the UK, depending on your location and which postal service you use. Please see below timeframes as a guide
Ireland - 14 working days
France and Germany – 14 working days
Spain and Italy - 15 working days
Australia - 10 working days
US – 10 working days
Rest of World – 21 working days
We’ll send you an email as soon as we’ve received your return in its original condition and apply your refund to your original payment method. This is usually done within 1 working day.
Any refund will automatically be issued to the card you used to place the original order. This typically takes 5-10 working days, dependent on your bank/card issuer.
We try hard to accept all returns, and returns to us don’t need to be in the original packaging. In the unlikely event that an item is returned to us in an unsuitable condition, we may have to send it back to you.
Did you order from ASOS Marketplace? If so, please contact the seller directly for return address and instructions.