Я уже ничего не писала, решила просто забыть о посылке о мая, если придет все же- будет сюрприз приятный. А ночью сегодня получила письмо- как я поняла мне хотят вернуть стоимость пересылки.
Hello Tatyana,
Thank you for replying about the shipping timeline of your recent order. I understand your concerns surrounding the delay in receiving your order. On behalf of Victoria's Secret, I would like to apologize for the disappointment we have caused.
When your package initially left our distribution center it was on schedule to arrive at the destination by February 11, 2014. However, after the package left the United States, we were notified by your Russian Delivery service that they are experiencing longer delays with deliveries.
I understand being upset about this however this is not something that is against the law this is something that unfortunately occurs outside of our control. I have processed a credit in the amount of $46.99 to your Visa account for the shipping and handling charges. Please allow 3 to 5 business days for processing and 1 to 2 billing cycles to see on your billing statement.
Tatyana, if there is anything else with which we can further assist you, please be sure to email or call us at any time.
Kind regards, Dawn M.
VictoriasSecret.com Customer Service
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правильно я поняла?
Девочки, и еще вопрос к тем, кто все постоянно заказывает - есть ли разница, сколько идет посылка от того, есть ли у нее трек? На почту хожу, спрашиваю про мою долгожданную - нет ее, наука мне на будущее - теперь посылки только с утяжелителями - только с треками!