Dear customer,
We are very sorry for the problem you have recently experienced.
As we checked with your order no. 863150641 , it has been arrived at INTERNATIONAL POST OFFICE in Incheon on Feb. 11 and stood by at the moment.
Regarding this sort of matter, we have contacted the post office by phone calling; however, their answer is we have to wait till it would be preceded.
They also mentioned there are many items being delayed even from the last week of January.
We are sorry to inform you that we have asked for a trace with your Ems no. (EM998***430KR) at EMS Center and we have to wait for the result. It might take more than 2 weeks.
We appreciate your kindly patience.
We deeply appreciate your kindly patience and
For more information, please refer to the FAQ at
http://www.gmarket.co.kr/challenge_eng/neo_bbs/cs_main.asp.
You can always view our answer by going to my inquiries,
Gmarket webpage>>MyGmarket>My inquiries.(please don't forget to leave an order/transaction number)
If you have any other question, please contact us by going to "Contact us" in "CustomerService" section at the top of the page.
(
http://www.gmarket.co.kr/challenge_eng/neo_bbs/contact_us.asp) after logging.