Подскажите, пожалуйста. Покупал полупальто, было написано у них на сайте, что 100 процентов шерсть, оказалось 70. Плюс торчали нитки. Я им это написал. Отправил обратно, 12 апреля 2011 вернули деньги за полупальто G Star Correct Pea Coat. Но только за него, а за отправку нет. Они что-то писали про скан и факс, я ответил, что у меня нет скана и факса. Но я сделал фотографии ниток, которые торчали, этикетки, и квитанции за отправку. Я их даже на разные сервисы загружал и по электронной почте отправлял.
Мое последнее письмо им:
Date: 22/04/2011 17:15:43
To:
customercare@asos.com
Subject: Russian Federation: Returns: I have a question about my return that has been refunded or replaced
From: …
Email: …
Order No: …
April 12, 2011 returned the money for the G Star Correct Pea Coat. But you had a false description on the site. Blame you. I was told that money back for shipping. But did not return.
I do not scan and fax. But I took the picture, it's almost like a scan. Is not that enough? Then describe in detail what to do. Where to send the photo?
Original order number: …
Original order date: 02/03/2011 12:10:10
http://img-fotki.yandex.ru/get/5503/neofuturist.0/0_4bee3_f8b60626_orig
Sending 631 rubles plus packing 48 rubles, a total of 679 rubles. Hopefully, everything will be ok, I put a sheet back inside. Address stickers pasted on the packaging. I will wait. Currently, one dollar is equal 28.05 can and 28. So you owe me US $ 24.25
«I bought in your store G Star Correct Pea Coat. Written by: 100% Wool. But it's a lie! At the jacket says that only 70% Wool, 30% Nylon. Also stick a thread, I specifically chose an expensive jacket, thinking you have a good shop. A description of your wrong!»
Они ответили
«Hello …,
Thanks for getting in touch, and I’m sorry to hear you’re still waiting for your refund.
I’ve had a look and can confirm that your refund was processed on 08/04/2011, and sent to the account you used to place your order.
We have already sent the money, but depending on what bank you're with, it can sometimes take up to 10 working days to reflect in your account. Unfortunately we can’t speed up the process, but your card issuer should be able to provide you with more information.
A refund confirmation e-mail should have been sent by us. If you didn’t receive the previous email, this could be because the junk mail filter on your email thought it was spam, and deleted it. If you make asos.com a ‘safe’ sender in your email settings, you won’t have this problem in future.
I hope this helps, but please get back in touch if you have any further questions.
All the best,
Gary C»
Но вернули только деньги за пальто. Возможно вернуть деньги за отправку?
Заранее спасибо.
